Effective Date: April 17, 2026
These Terms of Use ("Terms") govern your access to and use of the LabGiant websites, applications, marketplace, and related services (collectively, the "Services"). "LabGiant," "we," "us," and "our" refer to LabGéant Inc. (English version: LabGiant Inc.), a corporation organized under the Business Corporations Act (Quebec), CQLR c. S 31.1, the operator of the Services. Both names refer to the same legal entity. By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
The Services include: (a) a marketplace that enables laboratories and other providers ("Sellers") to list and offer equipment, reagents, digital goods, and services to buyers ("Buyers"); (b) AI-powered features; and (c) community and content-sharing functionality. We may update the Services at any time.
As used in these Terms, "Listings" are offers posted by Sellers; "Transactions" are purchases or bookings between Buyers and Sellers; and "Content" means any text, images, data, reviews, or other materials posted or transmitted on or through the Services by any party.
For purposes of these Terms, "Business Day" means a day other than a Saturday, Sunday, or statutory holiday in the Province of Quebec.
For capital equipment or services requiring installation or commissioning, the inspection and acceptance period is 15 to 30 Business Days after installation and initial training.
We offer an institutional addendum for public institutions and core facilities covering confidentiality, data protection, security, and procurement requirements. Please contact [email protected] to obtain a copy or to discuss required terms. We will work in good faith to accommodate reasonable institutional policies.
LabGiant is a platform provider. We do not own, create, manufacture, store, inspect, or control the items or services Sellers list. We are not a party to any contract between Buyers and Sellers and do not guarantee listings, performance, safety, or compliance. LabGiant does not provide scientific, medical, legal, or regulatory advice. Content on the Services is for informational purposes only.
We reserve the right, but have no obligation, to monitor, screen, or moderate Listings, reviews, messages, or other Content, and to remove or disable access to Content that we consider objectionable, unlawful, or in violation of these Terms.
You may post content including lab updates, listings, and other materials ("User Content"). You retain ownership of your User Content. You grant LabGiant a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content solely to operate, maintain, secure, and improve the Services. We will not use your non-public User Content for marketing or public promotion without your prior written consent.
You represent and warrant that you have all rights necessary to post User Content and that your User Content does not infringe, misappropriate, or violate any third-party rights or applicable law. We may remove or disable access to content that violates these Terms or our policies.
If you submit ideas, suggestions, or feedback ("Feedback"), you grant LabGiant a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and exploit the Feedback for any purpose without restriction or attribution. Feedback is not confidential.
Prohibited items and activities are further described in our Prohibited Items Policy (available on request at [email protected]).
To the extent permitted by law, you waive and agree not to assert any moral rights (including rights of attribution and integrity) you may have in your User Content solely to the extent necessary for LabGiant to exercise the license granted in this Section 5 and to operate the Services. Nothing in this Section limits your moral rights beyond what is necessary to enable the foregoing.
We do not claim ownership of your research data or proprietary institutional information. Except as expressly permitted in these Terms, we will not disclose your non-public institutional data to third parties for marketing purposes without your consent.
We will treat non-public information that you submit to us outside of public areas of the Services (for example, through support channels or private account settings) as confidential and use it only to provide the Services or as required by law. "Confidential Information" does not include information that is or becomes public through no fault of the receiving party, was already known to the receiving party, was independently developed without use of the disclosing party's information, or was lawfully received from a third party.
Our AI-powered tools (including chat and recommendations) may process inputs and generate outputs to assist your research. Inputs and outputs may be stored to improve the Services and to allow you to revisit prior interactions. We do not use your data to train third-party foundation models for their own use without your consent. Some AI features are powered by third-party providers such as OpenAI GPT and Google Gemini who process data under their own terms; where contractually available, we disable provider-side training and otherwise obtain consent or provide disclosure consistent with our Privacy Policy.
AI outputs may be inaccurate or incomplete and should not be relied upon as scientific, medical, legal, or safety advice. You are solely responsible for validating outputs and for any decisions or actions taken based on them.
Subject to these Terms, we grant you a non-exclusive license to use AI outputs for your business purposes. Outputs may be similar to content generated for others. We do not guarantee outputs are free of third-party rights, unique, or accurate, and we make no warranty of non-infringement. Safety filters may block or redact inputs or outputs to comply with our policies and applicable law.
Organizational accounts may request enterprise controls, including configuration of data retention and deletion for AI logs, routing processing through selected providers with provider-side training disabled, audit logs, and data residency options. Unless you request otherwise, we may use de-identified and aggregated telemetry to improve the Services. Contact [email protected] to enable these options.
Listings that require SDS, MTAs, ethics approvals, biosafety permits, export licenses, or similar authorizations are subject to compliance gating in the product and may not be shipped or performed until required documentation is uploaded and verified.
Seller Warranties. Sellers represent and warrant that they have full right to list and transfer items and services and (for goods) good and marketable title to such items; items are free and clear of liens and encumbrances unless expressly disclosed in the Listing; descriptions are accurate and not misleading; and items and services comply with applicable laws, permits, and standards.
Platform Enforcement. We may remove, suspend, or refuse any Listing or Transaction and may limit or suspend account access to protect users, ensure legal compliance, or manage risk.
Audit; Attestations. We may request documentation or attestations of compliance with this Section 7 (including decontamination, SDS, permits, and approvals) and may audit on reasonable notice to verify compliance.
(a) Higher-risk activities. Sellers who (i) perform any on-premises activities for a Buyer, including installation, calibration, maintenance, or training, or (ii) supply powered equipment, pressure or vacuum systems, temperature-control devices, lasers or radiation sources, hazardous chemicals as classified by applicable law, or biological materials other than BSL-1 exempt, must maintain at their expense commercial general liability and, if applicable, product liability insurance with limits not less than USD/CAD 1,000,000 per occurrence. For on-premises activities, and where feasible and permitted by law and institutional policy, Sellers will use commercially reasonable efforts to name LabGiant and, if requested, the Buyer as additional insureds on a primary, non-contributory basis. Upon request, Sellers will provide reasonable evidence of coverage (which may be redacted) within five Business Days.
(b) Micro-seller safe harbor. The insurance requirement in 7.3(a) does not apply if all of the following are true: (1) the Seller performs no on-premises activities, (2) Listings are limited to low-risk items such as unpowered labware, non-hazardous consumables, documentation, software, or digital goods, and (3) the Seller's aggregate gross sales through the Services are under USD/CAD 10,000 in the preceding 12 months. LabGiant may withdraw this safe harbor upon notice if a Seller's risk profile changes.
(c) Institutional coverage. If the Seller is an academic or public institution that is self-insured or prohibited from naming additional insureds, a certificate of insurance or letter of self-insurance from the institution satisfies 7.3(a).
At this time, on-platform checkout for Listings is not enabled. Payments you make through the Services are limited to payments to LabGiant (for example, subscriptions or platform fees) and are processed by Stripe under its terms. For Listings between Buyers and Sellers, any payment currently occurs off-platform directly between the parties. In the future, we may enable on-platform checkout and payouts; if and when enabled, additional or updated terms will apply and we will provide notice as required by law.
You acknowledge that research activities, laboratory operations, and the use of equipment involve inherent risks, including property damage, contamination, injury, illness, or death. You are solely responsible for ensuring appropriate training, certifications, supervision, safety protocols, inspections, maintenance, and compliance with all applicable laws and institutional policies.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LABGIANT DISCLAIMS ALL LIABILITY FOR ANY DAMAGE TO EQUIPMENT, FACILITIES, OR OTHER PROPERTY; PERSONAL INJURY; ILLNESS; OR DEATH ARISING OUT OF OR RELATED TO YOUR ACTIVITIES, YOUR PREMISES OR THIRD-PARTY PREMISES, THE CONDITION OR USE OF EQUIPMENT OR MATERIALS, OR YOUR INTERACTIONS WITH OTHER USERS OR THIRD PARTIES. YOU ASSUME ALL RISKS AND ARE SOLELY RESPONSIBLE FOR THE CONSEQUENCES OF YOUR USE OF THE SERVICES AND ANY ITEMS OR SERVICES OBTAINED THROUGH THE SERVICES, INCLUDING COMPLIANCE WITH ALL SAFETY AND REGULATORY REQUIREMENTS, CALIBRATION, MAINTENANCE, AND PROPER OPERATION OF ANY EQUIPMENT.
If you participate in any early access, beta, partnership pricing, promotional pricing, or "early deals" program (collectively, the "Early Deals Program"):
For California residents, please see our Notice of Financial Incentive in the Privacy Policy.
Our Privacy Policy explains how we collect, use, and share information, including for AI features and the Early Deals Program. By using the Services, you acknowledge our data practices as described there. We strive to comply with applicable data protection laws (including GDPR and PIPEDA, where applicable). Where we process personal information on behalf of Sellers, a Data Processing Addendum is available upon request and applies to that processing.
The Services may contain links to or integrations with third-party websites, applications, or services (including payment processors and AI providers). Your use of those services is governed by their terms and privacy policies. We are not responsible for third-party services and disclaim all liability arising from your use of them.
By creating an account or using the Services, you consent to receive transactional and service-related communications electronically. We may provide notices by posting on the Services, by email, or by other reasonable means. You may opt out of non-essential marketing communications as described in our Privacy Policy.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL LABGIANT OR ITS AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL; OR DAMAGE TO EQUIPMENT, FACILITIES, OR OTHER PROPERTY; OR FOR PERSONAL INJURY, ILLNESS, OR DEATH, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICES (EXCLUDING AMOUNTS PAID TO SELLERS) IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) USD $100.
For paid organizational subscriptions and pilot partnerships, LabGiant's aggregate liability is the greater of (i) fees paid to LabGiant for the affected Services in the 12 months before the event, or (ii) USD $2,500. The foregoing cap does not apply to breach of confidentiality, violation of data protection obligations, death or bodily injury caused by a party's negligence, or infringement of third-party intellectual property rights.
The foregoing does not limit liability that cannot be excluded by law or liability for our willful misconduct or gross negligence.
Some jurisdictions do not allow limitations of liability. In such cases, the foregoing limitation will apply to the maximum extent permitted by law.
You knowingly and voluntarily assume all risks related to your activities and use of any items or services obtained through the Services. To the fullest extent permitted by law, you release and discharge LabGiant from any and all claims and liabilities arising out of or related to such activities, including but not limited to:
This release applies except to the extent arising from LabGiant's willful misconduct, gross negligence, or breach of these Terms.
Each party will defend, indemnify, and hold harmless the other party and its affiliates, officers, directors, employees, and agents from third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) the indemnifying party's breach of these Terms or of applicable law; (b) the indemnifying party's content; or (c) the indemnifying party's activities involving equipment, materials, or services obtained through the Services, in each case to the extent caused by the indemnifying party and except to the extent caused by the other party's willful misconduct or gross negligence.
Defense and Settlement. At our option, we may control the defense of any claim subject to indemnification. You will not settle a claim without our prior written consent if the settlement imposes an obligation on us, requires an admission of liability by us, or does not include a full release of us.
Cooperation. You will provide reasonable assistance, information, and authority necessary to defend any claim, at our expense.
In addition to Section 20, Sellers will defend, indemnify, and hold harmless LabGiant from claims, damages, liabilities, costs, and expenses arising out of or related to: (a) the manufacture, condition, labeling, marketing, shipment, installation, maintenance, or use of Seller items or services; (b) alleged defects, failure to warn, or product liability; (c) alleged violation of law, permits, or approvals; or (d) alleged infringement or misappropriation of intellectual property in a Listing.
We will defend you against any third-party claim alleging that your authorized use of the Services, in the form we provide, directly infringes a third party's intellectual property rights, and we will pay damages and costs finally awarded against you (or amounts we agree to in settlement), provided that you promptly notify us in writing, allow us to control the defense and settlement, and cooperate with us at our expense. This obligation does not apply to claims arising from: (a) your or a third party's content or code; (b) combinations or modifications not provided by us; (c) use after we notify you to stop due to a potential claim; or (d) use of the Services in violation of these Terms. If such a claim arises, we may, at our option, procure rights for your continued use, modify the Services to be non-infringing, or terminate the affected Services and provide a pro-rata refund of any prepaid unused fees for paid organizational subscriptions, if applicable.
This Section applies to users acting for business purposes. To the maximum extent permitted by law, you and LabGiant agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration on an individual basis and not by jury trial or as a class, collective, or representative action. The arbitrator has no authority to consolidate proceedings or hear any claim on a class, collective, or representative basis, and no arbitration may be joined with another without both parties' written consent. Nothing in this Section limits non-waivable consumer rights. If non-waivable law in your jurisdiction prohibits mandatory arbitration or class waivers, this Section does not apply to you to that extent. In Quebec, consumers may bring claims in the courts of Quebec and the class action waiver and mandatory arbitration provisions do not apply.
Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction for infringement or misappropriation of intellectual property rights. Consumers in jurisdictions that do not permit mandatory arbitration or class waivers may have different rights that cannot be waived by contract.
These Terms are governed by the laws of the Province of Quebec, without regard to its conflict-of-laws rules, and the federal laws of Canada applicable therein. Subject to Section 21, the exclusive venue for disputes not subject to arbitration is the courts of Montreal, Quebec.
We may suspend or terminate access to the Services at any time for any violation of these Terms, suspected fraud, legal compliance, or to protect users or the platform. You may stop using the Services at any time. Provisions that by their nature should survive termination (including Sections 7.3, 8, 11–22, and 25, as well as provisions regarding privacy and intellectual property) will survive.
We may modify the Services or these Terms at any time. Changes take effect when posted. If you continue using the Services after changes become effective, you accept the updated Terms. If you do not agree, you must stop using the Services. For material changes affecting paid organizational accounts, we will provide at least 30 days' advance notice where required by law.